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In the SoFAB Kitchen with 504HealthNet

  • Southern Food & Beverage Museum 1504 Oretha C. Haley Blvd New Orleans, LA 70113 (map)

Join the Southern Food & Beverage Museum to welcome 504HealthNet New Orleans Healthy Hospitality Initiative as they discuss healthcare options for members of the hospitality community.

The program begins at 1 PM in the Rouses Culinary Innovation Center by Jenn-Air. Participation is free with museum admission.


About the Organization

For over ten years now, 504HealthNet (504HN) has been helping underserved communities in New Orleans navigate the safety net health care system in order to establish their medical home. Today, the collaborative consists of 26 independent member organizations with over 70 community health center locations, serving approximately 183,000 patients each year. 504HealthNet’s efforts have been crucial in promoting transformational, community-based care as well as working towards health equity in New Orleans. 71% of the patients served in the 504HN collaborative are in a racial or ethnic minority. Additionally, 51% of the patients served are on Medicaid or CHIP, 23% are uninsured, 17% have a third-party payer, and 9% are on Medicare. 97% of the patients served at the clinics are at or below 200% of the Federal Poverty Level (FPL) and 67% are at or below 100% of the FPL.

New Orleans Healthy Hospitality Initiative: Recently, the New Orleans Tourism Marketing Corporation (NOTMC) has engaged 504HealthNet to lead a coordinated effort to respond to the health care needs of a very special population: New Orleans Hospitality Workers. Many within this diverse population face barriers to accessing health care and paying for it for various reasons. Whether they are a musician working gigs across the city or bartender working at a small establishment, there are compounding challenges that have been preventing workers from both seeking and receiving needed health care services. 504HealthNet is developing and implementing a systems-level approach to build stronger community-clinical linkages for the Industry that will decrease barriers for workers to access health care.

The initiative is three pronged: 1) a media and communications campaign to increase awareness among hospitality worker about 504HealthNet’s services and member organizations, 2) one-on-one navigation support for individual workers from 504HealthNet’s community health navigator, and 3) systems strengthening: operational changes, cultural sensitivity training, and quality improvement initiatives to make the regional health care system work better for hospitality workers.

The program’s target population includes all hospitality workers and their families in the GNO region, with a focus staff at bars, restaurants, and hotels. The GNO region includes Orleans, Jefferson, St. Bernard, and Plaquemines Parishes, being inclusive of where the workers and their families may reside. The new program’s elements like media and patient navigation will increase hospitality workers’ knowledge of available service options for where to receive health care and how to pay for it.

Short term success looks like the following: Community health centers in New Orleans are serving additional hospitality workers with more cultural sensitivity; plus, hospitality workers are better able to navigate the health care system and more of them are receive higher quality, affordable care.

Longer term success looks like the following: The hospitality industry adopting new strategies and policies that promote health, increase awareness and additional options for affordable health insurance available to the industry, and more hospitality workers and their families have access to and utilize health care services. By increasing employees’ health seeking behaviors, the entire Industry can benefit with increases in employee attendance and productivity. 504HN is strengthening the GNO health care systems’ capacity and infrastructure to better serve hospitality workers that will have great community impact.